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John Nguyen avatar image
John Nguyen asked ·

Ringcentral desktop interface

Hi, i just installed the ringcentral desktop and a big feature that our company uses which we no longer see from the previous version of softphone was the ability to drag and drop the messages out of the softphone interface and into a folder on your pc. We've also noticed that you can not longer highlight all the fax messages and then delete it all at once but instead your forced to delete each message one by one which is time consuming. would these features ever come back and does that mean if i have 40+ incoming fax messages per day i have to now manually click and save each fax one by one?
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mike answered ·
Hi John,  You are correct that you can not drag and drop to save the faxes. You'll have to click the Save icon and download each one. I understand this could be annoying if you receive a lot of faxes. We have a long list of features which are being worked on but I don't know that this one is in the pipeline.  For this, or any other feature that you would like to see you are welcome to submit an Idea request here on the Community. To create an Idea topic, follow the steps here;  share new ideas.

Mike 
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