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Robert Gohrs asked ·

RingCentral for Desktop App: Incoming Voices are garbled and distorted.

Ive been plagued by Audio Quality Issue when using RingCentral for Desktop App in which Incoming voices to be garbled and distorted.   When I revert to the Old RingCentral Softphone, the settings can be adjusted to eliminate the problem.

This problem is consistent through my Computer Speakers, Plantronics Bluetooth Headset, and a Logitech ClearChat USB Headset.

The Advanced Audio Settings available with the Old Softphone has been used to resolve this issue; however its NOT available in the New Windows Desktop App.

Windows Vista 64 Bit and Plantronics Voyager Legend (w/ BT300 USB adapter)

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bob-wenzlau answered ·
Yes!  RingCentral always points the issue at the network, and not themselves.  This is very frustrating being a user. My platform is a Mac, but the same challenges exist.  The phone is the voice or touch of our business, and having poor audio quality just kills me when it occurs on client calls.
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During my conversation with RingCentral's Executive Response Team earlier today I was told that there is a similar problem with the Mac version and that an update has been scheduled to, in theory, resolve the problem in the near future.   I cannot say if this related to your problem nor would I recommend holding your breath, but that was what I was told.
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