question

Robert Gohrs avatar image
Robert Gohrs asked ·

RingCentral for Desktop App: Advanced Audio Settings

The Old RingCentral Software included an Advanced Audio Settings Options as follows:


These setting options need to be added within the New Windows Desktop App as they may often be needed for Clear, Reliable Audio Quality.   This is VITAL for Businesses using the Desktop App exclusively.

topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Foster Brown avatar image
Foster Brown answered ·
I strongly agree - this is a huge problem for me.
1 comment Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Post your Problem in Detail along with your system specifics within RingCentral Community...  This problem's being evaluated and the more Customers who confirm issues with this problem, the faster a correction will be deployed.
0 Likes 0 · ·
mike avatar image
mike answered ·
The new Desktop App does have some similar settings. We understand that sound quality is an issue for some people, but it is a lot more complicated than just changing a few settings in the softphone. Most QoS issues are network related and sometimes require customized settings on your router (among other things).   We actually have a dedicated QoS (Quality of Service) team that works on sound quality issues for our customers.  If you've gone through all of the QoS, Bandwidth Tests, and normal troubleshooting steps, the best thing to do is use this link to  Open a Case  and include your details in the case notes. Then if necessary our tech support will escalate directly to the QoS team.  


Thanks!
Mike


Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces