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joel asked ·

Login failure

When I hit the login button, it brings up a blank box on the upper left side of the screen. This has been going on since early March 20, 2015. This needs to get fixed immediately. I called the support line and it says to got to the website to check for errors, then does an automa up. You call that support... riiiggghhttt....
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mike answered ·
Hi Joel,  Start by doing a password reset on the main account.  Here are the steps.  Resetting your account password

Then once you have the password reset, try to log back into the Softphone again.  If for any reason that does not work, then use this link to  Open a Case and tell us which phone number the problem is with. 

Thanks!

Mike 
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