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michael123456789 asked ·

A user's extension always shows that he is on the phone, but is not

We have 3 users (101, 102 and 103) on polycom vvx310's. Everything has been working fine, but today, I noticed that 102 will appear to be on a line to 101 and 103 (the 102 user name is red and has a DND symbol). The problem is that 102 is not actually on the phone. We have made sure that DND is not on and rebooted all phones, but we are still having this issue. Even with 102 phone disconnected from power, it will shows a red light and DND to a 101 and 103. Please help. Thanks.
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mike answered ·
Hi Michael, we may need to have you submit a support case, but first, can you check the 102 and make sure that DND is not turned on on a Mobile Device or a Softphone? 
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michael123456789 answered ·
Mike, thanks for the response.  This morning the phones are acting normal, so I think it corrected itself.  We checked to make sure that nobody had DND on with any device.  Thanks again. 
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mike answered ·
OK.. thanks. Feel free to post again if you run into more issues. 

Mike 
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