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Ashley Eberenz avatar image
Ashley Eberenz asked ·

Call Queue reads unavailable

One of my extensions unsubscribed from the Ring Central email alerts and now the Call Queue status reads as unavailable. How can I reset this? I looked at multiple help articles, but can't find anything. 
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mike avatar image
mike answered ·
Hi Ashley,  If you are still needing help with this can you give me the specifics so we know which group and user to look at.  I've changed this to a private conversation so you can post the details with out everything being seen publicly. 

Mike 
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Ashley Eberenz avatar image
Ashley Eberenz answered ·
It's our Accounting and Finance Department, Extension 3 on our Yesler Account. I am the administrator on the account. Let me know if you need anything else. Apparently, one of our contacts unsubscribed from the alerts, and now it is showing unavailable as a Queue. Thanks Mike!
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Hi Ashley, try to remove the ext 105 from the group, and then add it back in and see if that fixes it. 
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Is this simply disable the group and then enable it again? or completely remove and re-set up the message, etc? 
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Try to temporarily ad a different user to the group, and remove ext 105.  Don't remove the group just yet.   Then see if the group shows available when it's set up with a different user.  If so then it may be a configuration setting on the 105 extension. 

Mike 
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Perfect That seemed to work. I tested the voicemail and am now just waiting to verify that the alert went through. Will keep you posted. 
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You're welcome. Happy to help. I figured it was just some strange bug that had it stuck.  Post again if you need anything else!
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