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Norrel Pugay avatar image
Norrel Pugay asked ·

How do I configure my iPhone App to make outgoing calls?

I installed the RingCentral App on my iPhone 6, I am able to log into my account and receive phone calls. The problem is I cannot make outgoing calls. 

On the RingCentral Help page I was looking at "Enabling VoIP calling on your iOS mobile app"

but my menu on my App does not look like this:


I don't have an option to configure VoIP, my menu does not look like this.
Any suggestions on how to get it working? thanks.
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Ashlynn Kaplan avatar image
Ashlynn Kaplan answered ·
Have you tried uninstalling the app? Do you have an option to even slide right and see the grey menu like the picture above?
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Norrel Pugay avatar image
Norrel Pugay answered ·
Hi Ashlynn, when I slide right, this is the menu I get:

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mike avatar image
mike answered ·
This page has screenshots and instructions for the mobile app on iOS. 
Enabling VoIP calling on your iOS mobile app

Mike 
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Norrel Pugay avatar image
Norrel Pugay answered ·
I figured it out, i was logging in as a user in a call group. I needed to log in with my extension where I had administrator rights and the complete Menu came up. Thanks for your help.
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You're welcome.  I see you resolved the issue.  I know it can be confusing with all the many settings and login options. Let us know if you need anything else. 
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Norrel Pugay answered ·
Thanks Mike.
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