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Derrik Buschatz avatar image
Derrik Buschatz asked ·

How can I tell softphone to receive a fax when it doensn't detect it and I pick up the line?

Some people fax me from a number or machine that Ring Central does not recognize as a fax.  I answer the line and it is just quiet, but I know they are trying to send a fax.  Is there a button I can push to tell the softphone to receive the fax?
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mike avatar image
mike answered ·
There's not a button or anything to press. The system automatically recognizes it when it's a fax, because of the fax tone. If you are hearing silence when you answer the call, that would be the problem.  The sending system should be sending a fax tone. 


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