How can I tell softphone to receive a fax when it doensn't detect it and I pick up the line?

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Derrik Buschatz asked · Apr 22, 2015 at 12:19 PM

How can I tell softphone to receive a fax when it doensn't detect it and I pick up the line?

Some people fax me from a number or machine that Ring Central does not recognize as a fax. I answer the line and it is just quiet, but I know they are trying to send a fax. Is there a button I can push to tell the softphone to receive the fax?

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Answer 1 · 2015-04-22T16:23:49Z

mike answered · Apr 22, 2015 at 04:23 PM

There's not a button or anything to press. The system automatically recognizes it when it's a fax, because of the fax tone. If you are hearing silence when you answer the call, that would be the problem. The sending system should be sending a fax tone.

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