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Brian J Carson avatar image
Brian J Carson asked ·

Fax line is redirecting to Main Office Line.

We have two fax numbers that have begun forwarding to our main office number. Oddly, it doesn't seem to be everyone. I can call from my Verizon cell, it goes to fax. I call from an office phone, it goes to operator. The Phone system is BroadvoxFusion SIP. The Fax lines are Ring Central. We've already had the phone techs review our system and found nothing.
Any ideas if there's some routing or setting....it's baffling.
-After two days of waiting for a response from success, I thought I'd check the forums.
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mike avatar image
mike answered ·
Hi Brian,  We'll be happy to look into this.  Can you provide us with the fax numbers and any case numbers that you might have so we can locate the account.  I changed this to a private message so anything you post is not seen publicly. 

Mike 
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Brian J Carson avatar image
Brian J Carson answered ·
Case reference number 03607949.
The fax numbers are 713-861-2107 & 713-866-7609. They were ported over to Ring Central a few months ago. The number they are redirecting to is 713-861-6013.
Thanks for taking a look at this, Mike.
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Thanks Brian, we'll try to get a status update and get this resolved as soon as we can. 
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Brian J Carson avatar image
Brian J Carson answered ·
It looks like whatever the issue was, Tier 3 reconfigured something in our account and corrected the issue.
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Thanks for the followup Brian.
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