This reply was created from a merged topic originally titled Why can't I make a call (new user), also cant access Help Center.. So I just got Ring Central today at my new job. I wanted to try it out and make a call, but I can't without putting in a custom number. It won't let me move forward without putting something in that field. I don't have a custom number so I just made something up to continue, and well I still cant call anyone. When setting it up, I don't remember it saying anything about a custom number. My coworker tried to help me out, his apparently doesn't have the custom number thing, and calls right away. I couldn't find anything in the settings to help.
So, I tried to access the Help Center to get some assistance, and it kept kicking back to the login page. I'm using Chrome, I don't know if that makes a difference, please help.
Another thing about my coworkers....in his Call settings, he has two options, Direct and RingOut. He has Direct selected. I only have the RingOut option. I think that this might be part of my problem.
I have been using the Softphone for about 10 years now with the same number. Suddenly, I am unable to find the phone on my desktop either to authorize or de-authorize or even purchase another softphone. This has been going on for about a week and because I have had patients all week I have not been able to take the time to interact with customer service. It's making me crazy! I tried to post a comment with customer support and it appears that none of the support attempts have been logged, and I get put into a loop at customer service with a message that states they are available Monday through Friday to take my call, and it is Thursday, but no human being ever comes to the phone...Could I possibly be in the Twilight Zone?
RingOut is your only option, please login to your account online and go to
Settings > Phones & Numbers > select the Softphone and
de-authorize the PC.
Then logout of your Softphone, close it, and log back it. When you log back in the Desktop App will re-register (authorize) automatically.
Make sure your version is up-to-date.
Note: If you have a hardphone on your ext, you'll get the FREE softphone (depending on the account). If you do
not have a hardphone then your account Admin will need to add the Full DL Softphone with a charge to be able to get "
direct dial". Otherwise the App is used as a Call Controller and you can only use
How can you tell if it's the Free Softphone that comes with the purchased hardphone or the call controller? In the Admin Portal: The
phone number assigned to Virgina Guest Ext 888 is listed next to the
Phone Icon, meaning the DL belongs to the Hardphone, giving the Softphone the free one that is included.
phone number here is listed next to the
Computer Icon, meaning the DL belongs to the Softphone.
The PC Name cannot be assigned to more than 1 device. Only 1 PC can be registered to 1 Softphone. This could also be a reason why
RingOut is the only option, if you swap computers.
If you only have the Call Controller and want the Full DL Softphone, please Contact your Sales Rep for details.