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Peer Elmelund avatar image
Peer Elmelund asked ·

softphone authorization disable

Hello.

I our call center users cannot always sit by the same pc. That gives us troubles when users try to login from a different computer than the one they usually use - as the RC softphone PC is not authorized to make calls. We cannot disable pcs every time a user sits by a new pc. How can we disable this feature?

Thank you.

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Peer Elmelund avatar image
Peer Elmelund answered ·
Okay :(

Thanks for answering :)
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kim avatar image
kim answered ·
Peer,  the RC Softphone can only be registered to 1 PC at a time in order to be able to user Direct Dial.  The only way to change PC's is to have the user login each time they move computers and De-authorize the PC.  There is no way to disable this feature. 
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