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Grace Lin avatar image
Grace Lin asked ·

Can't view old faxes via the new interface

Please do something with your new interface!
1. I am not able to view old faxes with new interface. I have to log in, enter password, go to "sent", then view all my faxes. That's is really kind of annoying..
2. I am not able to "leave the fax header blank"!  The fax number, company name, date and time will be stamped on the header! Why is that annoying? Because it covers my other information which my clients would like to see. For example, I download a Html page and I would like my clients to see that web address that is exactly where your company header stands and covers the website address.


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mike avatar image
mike answered ·
Thanks for your post Grace. We've had numerous requests for #1 so hopefully our product team can add that feature. 

For #2,  Can you further explain the issue and include screenshots as an example so we can see what you are referring to? 
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Grace Lin avatar image
Grace Lin answered ·

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I'm sorry Grace but I'm still not understanding the issue.  Can you detail the steps that are causing the problem. I'm not understanding the relationship between viewing a fax and downloading an html page as you mentioned above. 
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Grace Lin answered ·
Ok, let me explain for 3rd time.

Because your header is stamped on each single page I fax to my clients, they are not able to see the existing header of my faxes!
Sometime I PDF a website page and fax to them directly. On that page, it has my existing website address, my existing date and time, and my name on it.
However, your company's header just covers all my existing information!!!
Please see the attachment one more time.
Thank you
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This header, by regulation, is built into the code on all faxes (VoIP or POTS).  This is on all faxes not just on RingCentral and cannot be removed. 
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Grace Lin avatar image
Grace Lin answered ·
it seems like you are still confused about my question.
I am going to snapshot one of my old faxes which before I started to use the new interface.

The old header only shows date and time, without the fax number, without my company name, and without all the unnecessary information.
Thank you
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http://www.tcpalegal.com/tcpa-law.htm 

"By law, each fax transmission must have a header or footer that clearly states the caller's name, telephone number and the date and time of transmission. All fax machines manufactured after 12-20-92 must have the capacity to print this information on either the first page or, preferably, every page of the transmission. Again, the company or person on whose behalf the fax has been sent is ultimately responsible for compliance." 
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Grace Lin avatar image
Grace Lin answered ·
Thank you for your prompt reply.  Did you see what I try to explain? all fax number, page number, date and time of header information covers my intentional header information which my clients would like to see.
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Grace Lin answered ·

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Grace Lin answered ·
That's the header I was expecting. Not the current header
on the far left of this header, it has my company which i didn't snapshot in this photo to protect my identify.
the rest, it shows the fax number i faxed to, the page number, date and time.

The old header only shows date and time on the far left and page numbers on the far right.

sometime, I don't want to show the client's fax numbers on the faxes.

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Grace Lin answered ·
Would you guys please stop being so stubborn?
I have my business running for 15 years and I Know what i am talking about.
the attached snapshop is the fax i fax to my client in 4/25/2013
no phone number, no company name!

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Grace Lin answered ·
If you guys can't solve this issue, I will just switch to another company.
You guys is not the only efax company.

Thank you
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