question

ringcentral avatar image
ringcentral asked ·

Message from Desktop App

We have an user that every time she got a call, the RingCentral pop up notification open the app but shows this message: And she is not sending any attachment... Windows 7
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
mike avatar image
mike answered ·
Try to de-authorize that computer from the softphone, Then close the softphone, reopen it and log in and test it again. (make sure you log in using the digital line and no extension number, not the main number plus extension)  You'll find the steps here if you have not done this before.
Assigning the RingCentral Desktop App to a Computer
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces