question

mirit-levi avatar image
mirit-levi asked ·

We have horrible experience working with RingCentral.

 About 3 months ago I called RingCentral sales department and was interested in transferring our Office on Hand Account to your company.
 We are a small business and I explained to the representative that we are not sure for how long we are going to use the account, therefore he suggest we will rent the phone and if thing are not going right we can always downgrade cancel the 3 digital lines associated with the account and return them. 
I called and ask to downgrade - your reps telling us we under contract and therefore can't downgrade and  the rental phones are also under contract so we cannot return them also. I never had thought that RingCentral will try to lie to us like that. I believed you are a reputable company that care about your costumers.
I emailed our account manager and tried to call numerous times no one willing to work with us or understand.
I get the feeling your sale people are directed to sale no matter what. Then the costumer get trapped. We feeling very bad about the experience.
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mirit-levi avatar image
mirit-levi answered ·
8665825676
3 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thank you.  Let me investigate this. 
0 Likes 0 · ·
Well, It's been a week and i didn't heard anything back from you! 
0 Likes 0 · ·
Thanks for letting us know. Kim did reach out the account manager and supervisor.  We'll follow up for you again and make sure someone contacts you. 

0 Likes 0 · ·
kim avatar image
kim answered ·
I am sorry for your experience with RingCentral.  What is the main number on the account and we'll look into it. 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mirit-levi avatar image
mirit-levi answered ·
RingCentral helped us to resolve the issue. Thank you.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces