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dkaylor avatar image
dkaylor asked ·

RingCentral window freezing on blank white screen on start up

Whenever on of our users opens the ring central desktop app, Windows 7, it opens the window and just presents a blank white screen that it freezes on and nothing happens. It is not until I kill the process tree in task manager and restart the program that it decides to work. 
Please advise.. Thanks!
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kim avatar image
kim answered ·
Hello,

Please uninstall, de-authorize the PC, and reinstall the softphone.  See if that helps.  
Let me know. 

Kim 


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dkaylor answered ·
Hi Kim,
that was definitely the first thing I tried. So sorry, should have included that in the description. 
Thanks!
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Can you tell us if any other programs are freezing or not loading?  Might be a RAM issue. 

Also, what version of the Softphone are you on?  Maybe we can send you a newer version? 

Mike 
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There are no other freezing/not loading issues. I fairly recently upgraded him to 8GB of RAM, up from 3GB. 
Current Version: 7.2.0.14771
 
I appreciate your assistance! 
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After you kill the task, are there any remaining Windows errors or anything showing up on the screen?  
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No Sir! 
Also, there are no windows errors to begin with. Everything appears space normal except the RingCentral window is completely whited out. 
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Are you using 2 monitors? See if it occurs on both monitors? Sometimes it can be isolated to 1 monitor. 

Did you deauthorize the pc before you logged back in? 
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