question

Jerrit Zhen Tan avatar image
Jerrit Zhen Tan asked ·

How to track which phone number picks up incoming call within a call group

We have one Ring Central number that rings 3 different phones simultaneously. How do we track which of the 3 phones picks up each incoming call?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

danno avatar image
danno answered ·
Either via the call queue reports or download call log and create your own
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ringcentral avatar image
ringcentral answered ·
Good luck handling the Call Log or Reports...
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image
kim answered ·
Also you can look at the "detailed" call logs
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces