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Andrew Cooney avatar image
Andrew Cooney asked ·

Can I add my current phone and phone number to my new extension?

We need to add two phones as extensions for our organization. We do not need to purchase a phone but simply want to add our two cell phones and their numbers and link them to the new extension. Is that possible?
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Andrew,

Absolutely possible. Log into the RC Portal as an Admin and click on the Users button (on the left side). At the top of the Users page you will see a button which says "Add". Click on it and it will give you an extension setup. Simply give the extension a number and a name and an email address. The system will send an email to that user helping them to set up their extension.
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Thanks for helping out Jan!

Andrew, If you still need help, there's one small step missing from above. After you click the Add Users link, then click " add users without phones".  Then just enter the number of extensions you want to add and click add users > next, and you'll get the screen to fill in the users info. 

Mike
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My portal used to give me that option but no longer. Running Office Enterprise but have assigned all DLs. All I see upon adding a user is what I described above. (See attachment.)


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Thanks for sharing again Jan. 

It might depend on the exact plan. Andrew just let us know if you are seeing something different or can't do this for some reason.
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