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Brandi Leetch avatar image
Brandi Leetch asked ·

Is there a way to have the SAME voiecmail message for during & after business hours?

I would like for my outgoing voicemail greeting to be the same for both during and after business hours. Is there a way to do that or do I need to record two separate voicemail greetings?
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ringcentral35 avatar image
ringcentral35 answered ·
As far I know the voicemail has only one greeting. What could be different is the greeting message for business and after hours.
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danno147 avatar image
danno147 answered ·
What I do is download the greeting and then upload it to the night greeting.  Remember, it only plays a separate greeting if you have customer hours.  24 hour setting would only paly the day greeting. So there is two options for you.
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Like your new "Picture Profile Danno" ! (Hope RC do a little bit more than that technology, ha)
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Thanks.  I also had a spelling error.  I meant custom not customer...

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PERFECT! Thank you both!

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mike avatar image
mike answered ·
Brandi, just checking to see if you still need help. Is there some thing special you need to accomplish that can't be done using after hours settings or advanced rules, or are you OK now? 

Mik e
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Hi Mike!!! See my additional post please!

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NVM! On the RC chat with a tech now. Thank you!

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Brandi Leetch avatar image
Brandi Leetch answered ·
Hi Mike. I think I worked out my initial problem buy changing to 24 hours for the voicemail instead of having set business and after hours. I'm having a problem now with the phone not ringing but rather going straight to voicemail. SUPER frustrated! Can you help possibly?
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Sure.   There are several settings that could cause this. We have a thread on this topic. Visit the following link and if you have questions feel free to reply to that thread:  Troubleshooting Calls going straight to voicemail

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Andru Stableski avatar image
Andru Stableski answered ·
You could create a Messages-Only Extension, and point your business and after hours schedule there.
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