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futuro asked ·

Buttons not lighting up on VVX 1500 on RC (light up on Polycom / Jive system)

2 phones, same problem, same symptoms.

Polycom VVX 1500 - the button backlights don't work when provisioned under RC. In other words, there's no way to tell if it's on Speakerphone, Conference, or Hold.

If the phone is provisioned with the Polycom factory server, or the Jive server, all the buttons light up fine. SP-PHONE lights up green, HOLD lights up red, and so on. Provision it to RC, and bam, nothing.

(The "Do Not Disturb" button works, but I think that's a hard-coded function on the phone, since it basically rejects all calls regardless.)

Any advice?
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mike answered ·
Sorry Anthony, while many 3rd party phones can be provisioned to work (basic functions), there are almost always issues all functions not working with 3rd party/unsupported phones. I can't promise anything for sure, but if you wish, you can submit an "idea" request here on the Community to add the VVX 1500 as a supported phone.   How do I submit a request for a new Idea or Feature?
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