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Blake Blake Blake asked ·

My softphone always crashes

Can anybody help me RC softphone always crashes. I tried reinstalling it and restarting my PC but it still crashes everytime I make a call. My internet is working fine and I have no problems with my computer. Please help
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danno answered ·
What version of the softphone are you using?  What is your OS?
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Version 6.5.1.50 and Im using Windows 7
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Blake Blake Blake answered ·

Version 6.5.1.50 and Im using Windows 7
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danno answered ·
A couple of suggestions:
1. Upgrade to RC4W 7.24 version.
2. If you want to keep the older version, then do a complete clean sweep of the RC softphone.

         From the Control Panel, uninstall the program

         Via Run Regedit, manually delete RC files in HHKEY/CURRENTUSER/SOFTWARE & HHKEY/LOCALMACHINE/SOFTWARE

         Search PC, via Explorer, and manually delete RC files associated with this App.

         Properly reboot PC

         De-authorize softphone under your extension (via portal)

Then re-install



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Thank you. I will try doing those
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