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al-demayo avatar image
al-demayo asked ·

Apple Watch connected iOS phone app does not ringing if phone is locked

My Ring Central app works perfect except when the phone is locked. Ringing does not wake the phone and does not notify me. If the phone is unlocked, it works great. Anyone have any suggestions?
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al-demayo avatar image
al-demayo answered ·
So if the "watch" is notifying you of a call, the phone will not. Turn off watch notification (for Ring Central) and it is fine.
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ringcentral answered ·
Check your notifications permissions under the iPhone settings...
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mike answered ·
Al, are you referring to the Apple Watch?  Just wondering if your 2nd post was the answer to the problem, or if you still needed help?  Apple's design is to have the notifications go to the watch, or the phone, but not both.  This is Apple's configuration. 

Mike
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Yes, I have found that to be true. The watch notified me of the call but did not allow me to react to it. I am all set, thank you.
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kipp answered ·
I too have an apple watch and the notification is off but there are time usually first thing in the morning when I don't hear any call from my iPhone or iPad but yet I see messages being left. My volume is up etc but nothing. I have done resets and then it seems to work again. The problem is, I just don't understand why it does this. I will experiment more.
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That is the same as my experience. I could not answer since the phone did not notify me. I turned the RC notification off for now.
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