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char avatar image
char asked ·

Update Credit card.

Our problem is the administrator left so none of us can log into our account to make admin changes.  ReingCentral has been unwilling to work with us as we do not know the security question nor the credit card used for the system. The employee who left cannot be located so we are stuck. Again - repeated calls to RingCentral result in them telling us they cannot help us as we do not know the security question.  This is unbelievably poor customer service and has left a busy medical center with incomplete fax services. Note: This conversation was created from a reply on: Can you have more than one Admin?? Also how do you change who your Admin is?.
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mike answered ·
Hi Char,  After looking into this I see that you contacted us several weeks ago (4/28/15) and information was emailed to you with instructions on how to update the CC and proceed.  Give us a call and reference case number 03549404
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