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Randy Hilyard avatar image
Randy Hilyard asked ·

Call Handling and Forwarding to other user's phones

When selecting "Forward to other user's phones" you are only forwarding to their softphone or desk phone, not their mobile app.  I was hoping to select a user off the list that opens and have it ring their softphone and mobile app.  We don't use desk phones.  I can add someone's mobile number under "Then forward calls to" but then they answer the call in the native phone app, not the Ring Central mobile app.  That disables any call handling options after they because they are not in the mobile app.
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mike answered ·
Hi Randy,  Anytime you forward to a Softphone, those calls can also be answered with the Mobile App. Thinks of the mobile app as another copy of the Desktop Softphone.  If the mobile app is opened up and configured correctly, it will ring along with the Softphone.   Take a look at the settings on this page:   Mobile App not ringing
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