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david-grierson asked ·

High CPU Usage

using the softphone on laptop and by all accounts happy but it is using up more than double the process power of my colleagues causing lagging on my laptop, usage is currently 408,785k 
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mike answered ·
Hi David, That does sound a bit high. What version of RC Desktop are you currently running? 
Our latest release at this time is 7.2.4
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david-grierson answered ·
Hi Mike, currently using 7.2.4.15096 (updated yesterday) this issue with the high usage was also happening when I was using the other version 7.0.5
i checked today with a colleague and she was running at 239,656k which i also thought high but tbh I think i ould be happier with her usage than mine. 
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I'll need to do a little research to see what range is normal. Mine is at 452k and I'm not seeing any lag so it could be something else, or a combination of things.  Lets start by taking a quick look at your computer's resources. 

Can you open a command prompt on your computer and type:   msinfo32  and press enter, and then take a screenshot and post it here?
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taken a screenshot Mike but it wont let me post it 

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do you an email address and i'll mail it 
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okay thanks, on its way 
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