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ringcentral35 avatar image
ringcentral35 asked ·

Where can I get the fax results ?

When we use the service to send a fax faxnumber@ringcentral.com Where can get the fax results? log? if it was successfully transmitted ?
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Claudio,

I believe the fax needs to be sent to faxnumber@rcfax.com, not ringcentral.com.

You can be notified of the status of the fax in several different ways. First of all, set the "Messages and Notifications" for the extension sending the fax to send an email or SMS to the sender with the Fax Transmission Results.

Secondly, the sender can check under the "My Extension" on the RC Portal. Go to "Messages" and then "Sent Items". The result of the fax transmission will show their.

Finally, the fax transmission results can be viewed in the "Call Log" of either the "Admin Portal" or the "My Extension" portion of the RC Portal.

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Oops...my bad. The third paragraph should have read, "The result of the fax transmission will show there."  I'm a grammar/spelling nut and I should have caught that earlier. :-)
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Here's a screen shot example of having an email sent to the sender with the fax transmission results. This fax was sent out via faxnumber@rcfax.com

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ringcentral35 avatar image
ringcentral35 answered ·
Thanks so much Jan!
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Clarence Chan avatar image
Clarence Chan answered ·
Also, does anyone know why Fax Message Transmission fail to show the Name of the recipient? That was a useful feature that is no longer present, as shown by the above graphic.
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Good catch!
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