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richard-r-reed avatar image
richard-r-reed asked ·

Multiple Businesses: need to know what line customers are calling from.

I have 5 business and I need to know which RingCentral line the customer is ringing.

Can there be a something that says "call from business 1" when i pick it up?
I still need the caller ID to show too. i have these lines forwarded to my cell phone..
multiple businessesmultiple companieswhat number is called
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
Hi Richard, there are a couple of options here,  you could have the Number Called display as the caller ID , or append digits to the traditional caller ID so you know who called (under Call Handling & Forwarding > Incoming Call Information)

Or by the use of call queues it could announce the queue name when the call is delivered.

So there are some options

I guess a discussion on what works best for your environment

Chuck
Certified RC Installer
chuckfuscone@gmail.com
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