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kenneth-cohen avatar image
kenneth-cohen asked ·

Help with special configuration

My office has just installed new Polycom VVX410 IP phones which are still being set up.

I use a Mac with CRM software called Daylite. Daylite is integrated with a third party application called Phone Amego, which supports Polycom VVX IP phones. Phone Amego is able to log all my calls and record the details in Daylite. This makes it easy for me to keep a record of all calls received for every file of mine, take notes during the calsl, and have a time record per call.

Phone Amego has specific instructions for configuring the VVX410. However, because I don't have access to the applications page of my phone ["you have not configured a home page for this feature, please consult with your phone administrator for assistance"], I cannot do this myself.

The installer suggested I contact you to see whether you can help me with this. I have specific well-documented instructions for the configuration, which look easy to me but which I can't implement.

I and one assistant are the only users in my office who use this software, so this involves only two phones.

Is it possible to do what I need done? Thanks for your help with this.

Ken Cohen
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Ken,

I have no experience with Polycom phones however my Cisco phone has the capability to use a web interface to configure the phone. The Polycom VVX 410 phone has the same capability.

Check out this document. Chapter 1 tells you how to access the web interface. The remainder, which I didn't read but only perused, might help you out with what you are trying to accomplish.

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/user/products/voice/U...

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Chuck Fuscone avatar image
Chuck Fuscone answered ·
Hi Ken, you may have to get 2 3rd party phones that are unlocked so you could get into the configuration.  

I could assist if you like
Chuck
Certified RC Installer
chuckfuscone@gmail.com
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mike avatar image
mike answered ·
Ken, If you the url Jan provided does not help, you are welcome to submit a support case. I can't promise if our support team can help with this, but we can at least take a look, if you provide us all the documentation. 
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ringcentral35 avatar image
ringcentral35 answered ·
Firs question is that phone provided by RingCentral? if yes, the phone is locked and you can't make modifications.
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