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hoopdy avatar image
hoopdy asked ·

When receiving faxes, it always turns out as "Receive Error" or "Partial Receive"

Hey! Just a question, is it possible that the reason why I keep getting errors and partial receives is because some people may be faxing me using an analog fax machine?

Thank you!
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ringcentral avatar image
ringcentral answered ·
No, you should be able to receive faxes from analogs or digital machines... There is other problem.
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hoopdy avatar image
hoopdy answered ·
Could there be a setting that I need to do, or could it also be from the sender's side? Because around 40% of the faxes that I get are errors.
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The issue it is from one sender or multiple senders ?
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Hi Hoopdy,

Perhaps it will help a lot if you could provide more information about the issue. What device do you use to check / receive your faxes? What specific errors are you encountering? 
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mike answered ·
If you are still having problems, this page may help:  Resolving Partially Received Faxes

If you continue to have problems, then try to collect as much data as you can, the senders phone/fax number, is it an efax or internet fax, time date, etc and open a support case. 
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