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Jackson Mills avatar image
Jackson Mills asked ·

Why are we missing calls without it coming through?

We have a few employees here (me as of recent), who are missing calls without having a ring.  The desk phone does not ring AND does not even show a missed call.  I see I missed a call by my email telling me I have a new missed call.  Whats going on here?  It isnt even forwarding to my cell phone as it is set up to ring 20 seconds desk, 10 seconds cell, and then VM.  

This does not happen on all calls... but in my industry, that ONE could be THE ONE.
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mike avatar image
mike answered ·
Are you set up as part of a RingGroup?  Could be that someone else is getting the call. 
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
Hi Jackson, you would have to review your call flow setup and look at the call logs to see what is happening.  If you could explain a bit more on how your system is setup that would help

The Call log should have the answer.

Also explain how many phones, type of phone and the general network setup

Thanks

Chuck
Certified RC Installer
chuckfuscone@gmail.com
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