question

stevens avatar image
stevens asked ·

Fax delivery problem when forwarding to an external number?

Forwarding calls to an outside virtual reception service (works fine).  The problem is that user extensions are configured as combination voice/fax and the faxes are also being forwarded to outside virtual receptionist (so she's hearing fax tones).  Before the switch, faxes were correctly delivered to user emails.

Any experience with this?

case 03844373
fax delivery
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

rob.benn-frenette avatar image
rob.benn-frenette answered ·
I am not sure if you can turn faxes off but still have them go to the Users email address.
The only other suggestion, is to have all faxes go to a main phone number, rather then each user having their own fax number activated
1 comment Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

For a new installation, this would be great... but the individual numbers are already "live" and out in the wild.  Customers have been using them for years.
0 Likes 0 · ·
danno avatar image
danno answered ·
It depends on the type of call forwarding you are doing.  In the case where you have after hours programming that forwards, if you set your smartphone settings to ring first, the fax calls will be detected and therefore not forwarded to the after hours answering.

2 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Success!  Turning the desktop aps/smartphones on seems to have fixed the issue.  Thank you so much!
0 Likes 0 · ·

0 Likes 0 · ·
stevens avatar image
stevens answered ·
RESOLVED
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered ·
Hi  Stevens

I located your case and it is still "in progress".  Please reply back here if you need a status update and we'll be happy to look at it for you. 

Mike 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

stevens avatar image
stevens answered ·
Mike, Also commented within the case ticket "resolved".  OK to close it out.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces