question

colucci avatar image
colucci asked ·

Error message - cannot receive fax

I am getting this is the error message - what does it mean and how can it be resolved:  "An incoming fax could not be received because a proper connection with the sender's fax machine could not be established."
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
kim avatar image
kim answered ·
Setting message to private.  What is your phone number and what is the number that is faxing you (if you have it). I'll look at it on the back and and test. 

Kim 
5 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

I have opened a case regarding this issue but have had no response.
0 Likes 0 · ·
What is the case number and i'll follow up with it...
And something to note, not all POTS line fax machines are compatible to send VoIP faxes...
0 Likes 0 · ·
That may be the issue (whatever it means!) as these are the only ones I cannot receive.  The case number is  03845844.  Thank you!
0 Likes 0 · ·
I've follow up with the case owner - she'll be contacting you shortly. 
0 Likes 0 · ·
Thank you
0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces