question

amanda12345 avatar image
amanda12345 asked ·

My RingCentral keeps crashing

My RingCentral keeps crashing I get error code: Problem: Halt on unexpected exception at location Platform::Thread

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x0145F6BB; read 0x00000000;

* stack trace *

Platform::Resolve

'anonymous namespace'::Resolver::GetStackTrace

'anonymous namespace'::Resolver::Resolve

Win::ExceptionInfoExtract

'anonymous namespace'::WinFilter

'anonymous namespace'::HandleWinException

strncpy_s

Platform::OsTryCatch

_libm_sse2_log_precise

QEventDispatcherWin32::'default constructor closure'

QThread::start

_get_flsindex

_get_flsindex

BaseThreadInitThunk

RtlInitializeExceptionChain

RtlInitializeExceptionChain


Details: Exception

>>>

Halt on unexpected exception at location Platform::Thread

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x0145F6BB; read 0x00000000;

* stack trace *

Platform::Resolve

'anonymous namespace'::Resolver::GetStackTrace

'anonymous namespace'::Resolver::Resolve

Win::ExceptionInfoExtract

'anonymous namespace'::WinFilter

'anonymous namespace'::HandleWinException

strncpy_s

Platform::OsTryCatch

_libm_sse2_log_precise

QEventDispatcherWin32::'default constructor closure'

QThread::start

_get_flsindex

_get_flsindex

BaseThreadInitThunk

RtlInitializeExceptionChain

RtlInitializeExceptionChain


<<<

ESS::Assertion in thread ScanWrp/App/QtLnch (13124) @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:394 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

ESS::HaltOnUnexpected

Platform::Thread::ThreadBodyInternalImpl

QThread::start

_get_flsindex

_get_flsindex

BaseThreadInitThunk

RtlInitializeExceptionChain

RtlInitializeExceptionChain


 I need this for work. I have uninstalled and reinstalled it 2 times. Can anyone help??

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mike avatar image
mike answered ·
Can you what operating system you're using and which version of RingCentral Desktop you're installing and where you're getting the download link from?
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amanda12345 avatar image
amanda12345 answered ·
Windows 7. Version 7.2.15096.80. I got the download link off the ringcentral website.
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