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Landscape Print to Fax is Sent Wrong; Is Scaled Down to Fit Portrait

Observed/Incorrect:
  • Landscape print is scaled down to be fit to a tall-aspect portrait orientation
  • Received/output does not look like original
Expected/Correct/Previous:
  • Landscape print is sent correctly
  • Received/output looks like original
To Reproduce:
  • Print to RingCentral Internet Fax with orientation Landscape
  • Enter fax details & send
  • Receive fax with content scaled to fit in a portrait orientation
  • See that small text is difficult to read or unreadable

Clean install of v7.3.1.16173& restart on two different computers (Windows), using two different programs (Excel & Adobe Reader) sent to two different fax recipients (one physical one RC).

Note:
  • Investigation showed that the intermediate TIFF file is created with a wide-aspect matching appearance of the print-preview.
  • Attaching a wide-aspect landscape-oriented PDF had correct behavior.
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