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Eliyahu Leiba asked ·

Cannot make calls with softphone on Windows 10

We have a Canadian account, and are using the softphone version 7.3.1.16173

No matter what number I call, local or overseas, after dialing it says in progress, then I get the following error:

Call status: cannot reach
Caller status: generic error
Callee status: success

Then the call terminates.

I just switched to windows 10 and am wondering whether this problem is the result of a compatability issue. I was previously on windows 7 and the softphone worked fine.

So two questions:

1. Anyone have any guidance on what the error means or possible causes?
2. I am told there is a windows 10 softphone beta available for download. Does anyone know where I can download it?
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