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Robert Sabo avatar image
Robert Sabo asked ·

Desktop app Windows PC not snycing

1.US 2. none 3. Since the EOL softphone and migration to desktop app (PC) messages are not sync , under one account there are 5 independent desktop apps running, when faxes arrive(after refreshing) and processing the messages in one of the five apps running the messages that are deleted are not syncing with the other 4 desktop apps. 4. To have the desktop app function like the softphone 5. Clean uninstall and reinstall and complete removal of previous softphone 6. 7.3.1
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kim avatar image
kim answered ·
Robert, 

Are those multiple people logged into the same softphone?  Because if they are, that is the issue.  Only 1 PC can be registered to 1 Softphone.  

Kim
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kim answered ·
Setting Conversation to PRIVATE.  What is the Digital Line you are signing into the Softphone with? 
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