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line asked ·

Fax By Email Delay

Faxes that we are sending out by email are being delayed for anywhere from 1-6 hours from the time we send the email to the time the fax is sent.  This is a new problem after 3 years that we have not ever had but now has been a problem for the last 2-3 months.   Is anyone else having this issue.  I'm almost 100% certain that the problem is rcfax.com servers are backed up and not processing the faxes fast enough.  They claimed they weren't getting the emails - but I get confirmations that the message has been delivered to them although it doesn't show up in the outbout messages folder of the online account.

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mike answered ·
That does sound excessive, but there could be several variables. As Danno asked... Does this happen to all faxes or just to specific numbers?  If you can not the time & date, and numbers you are faxing from, and too, then open a case we can look into this.  Open a Case

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danno answered ·
Does this happen with every fax you send via rcfax.com?
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