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ringcentral35 asked ·

Error from RingCentral ?

RingCentral is causing this error?
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mike answered ·
Hi Claudio,  Is this on your Windows 10 machine?  What triggers this error to pop up? 

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Some users from other office (under our same account) are experiencing this error. Windows 7 Pro. I do not have more details, just sharing the email that I get today: ..."Good morning! Janet is getting this message when she clicks on the Ring Central app on her desk top. She rebooted, but it came back. Any ideas?..."
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ringcentral35 answered ·
Yes! it is from RingCentral, it is appearing now in our office...
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Trying to solve the issue, I have installed the last version from the Portal but still does not run...
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mike answered ·
I haven't seen this before. Go ahead and open up a case under the affected account and include the same screenshots and all users in the account that are getting this.

Mike 
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Case 03890403
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After reboot of one computer works again, but still, we need to find the the origin of the issue.
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Be sure to add any those comments to your case Claudio.  
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Are all these computers on the same network? Or do any users from your other companies get the error?

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Nope, different network, and I got this email from other user from a different city: "...I'm having trouble with my ring central phone and the download. When I turned my laptop on this morning, it said an update to ring central had happened. I can't get on ring central icon on my desktop and I have a dial tone on my phone but can't call out. I also called my ring central phone and it goes right to voice mail. Would you suggest I uninstall and download ring central again? Any help you can give me would be very much appreciated...."
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