question

mer avatar image
mer asked ·

version migration issues

U.S.
Case Number:
    03901212
1 : What version MS office do you have? 2007

2 : Were you able to complete the installation? If not, where did the installation stop?  I

was instructed to uninstall softphone first - -that process quit mid way

3 : Operating system: Installed Memory (RAM):System Type:    Windows 7 home premium

Please include any additional comments or details that you feel will better assist us with

this issue below.

last week I discovered my faxes were stuck in outbox
tech support told me to uninstall softphone (VER 6.x)
tech support disconnected and never called me back
I downloaded 7.X as previously suggested
I can't view my old faxes received or sent prior to August 1
I can't fax from within WORD or other applications as I could with 6.X, despite Ringcentral

still appearing on
WORD PRINT dropdowns.
Tech support agent MABEL in the Phillipines hung up on me - she had my call back number -

she was told to
have supervisor SHERWIN call me back prior to hanging up on me and to have level three in

the US call me. Neither has occurred. 
I am outraged at the lack of notification of version change impact; the awful technical

knowledge by frontline personnel, my messed up documentation, the new version having less

functionality and inability to maintain
down version connection
having to submit multiple webform requests and having noone contact me and solve my issues


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mike answered ·

Thanks for providing the case number and details. We'll have this escalated and get you a callback as quickly as we can. 

Mike 
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