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Francine Schulke avatar image
Francine Schulke asked ·

How to schedule callback solution?

Does RC offer this?

Customers, after being informed of longer-than-average wait times, can opt to receive an outbound callback from an agent once he or she is freed up to assist the customer.

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danno avatar image
danno answered ·
Yes, but it is with their InContact Call Center package.
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mike answered ·
Danno's correct. the Office and Professional plans do not include this. If you'd like to learn more or requet info about the RnigCentral Contact Center (inContact) visit this page:  http://www.ringcentral.com/contact-center/overview.html
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