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anet asked ·

Incoming fax error

Hi! I'm receiving the following error trying to RECEIVE a fax - "An incoming fax could not be received because a proper connection with the sender's fax machine could not be established."
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anet answered ·
Hi Mike! Thanks for responding. I don't have any other information - it's the IRS that was trying to send us something. I can see where they tried 3 times between 10:45 and 12:15. The 4th time it worked. I suspect user error on their  end, but I wondered if there were any known issues with incoming faxes. This is really the first incoming FAX (aside from sending them to myself and receiving a test FAX from RC) we've received since starting with RingCentral. ~a
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There could be a lot of things that might cause it to fail. Network quality, fax size, sending/receiving machine incompatibility, etc. This page shows a checklist that might help. 

Fax Troubleshooting Checklist

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Thanks! This is helpful. Have a great day. ~a
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mike answered ·
Hi  Anet,  

Do you have any other details?  Do you know if the sender is using a traditional fax machine, or some sort of electronic/internet fax service. etc. 
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