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irene asked ·

desktop app failed to launch

desktop app does launch since yesterday, had speak to 4 of your support but unfortunately they cant help me.
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mike answered ·
What is your case number and we'll escalate this for you? 
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ticket number: 03950004
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case was escalated
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irene avatar image
irene answered ·
ticket number: 03950004
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irene answered ·
Thank you so much CHRIS for helping me out. I realy appreciate your patience and help.
Your the best! you know what you are doing and you know the dos and don'ts in your field of work. ETIQUETTE is a PLUS!  
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So glad you were able to get this issue resolved!  Thank you for updating this post and letting us know.  Have a great day!   :-) 
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ey, i have another issue, I cant make outgoing calls nor receive calls after the new desktop app had been installed, all i hear is message saying "im sorry, I cannot hear you. Goodbles"
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you hear that message for both outbound and inbound calls? Are you a home user?
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inbound, i cant make outbound as well.
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Are you logged in with your DL (not main number + extension)?
Are you a home user? If so make sure network is configured correctly. 
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