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Brette Freedle asked ·

Call log issue shows simultaneous call out to my Ringcentral number when receiving an incoming call

Over the previous week I am experiencing an issue with the call log on the desktop and mobile app where the call log will show a simultaneous call out to my Ringcentral number when I receive an incoming call. The call log shows Voip call (to my Ringcentral number) "stopped". This also seems to sometimes result in a delay in Ringcentral recognizing the caller id on the incoming call from my contacts.
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kim answered ·
I can set this conversation to private so that you can attach a screenshot and your logs will be secure.  Can you please post a screenshot?
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Brette Freedle answered ·

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Brette Freedle answered ·

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mike answered ·
Thanks Brette,  We'll take a look. 

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Brette Freedle answered ·
Mike, I suppose that's kind of the issue, there's some error in the call log on the phone and desktop, for instance on 9/25 on the phone and desktop call logs there are calls out to myself (Brette Freedle) that 1) have no explanation (since I was sitting there when the call came in I know are simultaneous with an incoming call) and 2) looking at your posting of my online log don't seem to appear there.
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kim answered ·
Brette, Do you have time to test this with me after lunch today? 
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kim answered ·
This looks like the call on your logs that you posted this morning.   This matches your Softphone logs:  1 missed, 1 inbound, 1 outbound.  All separate calls.  but EARLY in the morning. LOL 

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Brette Freedle answered ·
Yes, please give me a call at your convenience, thank you
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Brette Freedle answered ·
Mike see attached, same issue occurring with recent calls, log shows calls out to me contemporaneous with received incoming calls.

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mike answered ·
Hi Brette, I posted a screenshot from the online account. It contains more details.  I'm not seeing any simultaneous calls to your RC number.  Can you further clarify please?



Mike 
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