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katz asked ·

When I download the app on my android phone and try to make a call NOT through the app I always have to dial twice. Help

ringcentral app on android phone causes me to have to dial twice to make a call through cell phone
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kim answered ·
If you are trying to make a call  not using our RingCentral App, then how are you making the call? Through the cell phone?  
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katz answered ·
Yes, through the cell phone service, which is verizon wireless.
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We can only troubleshoot our product, which it doesn't seem like you are not using.
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I'm not always able to use wifi and have a limited data plan.   Verizon had me delete all apps and the phone worked.  Then I downloaded your app and the problem returned.  Without the app I do not have a problem. 
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What type of phone do you have?
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katz answered ·
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katz answered ·
samsung galaxy 6
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There is a known bug with that specific phone.  Here is the ID number for tracking purposes.  You can provide Support with this to get updates.  
ID# AB-18486 - [Galaxy S6]
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