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Jeff Thomas avatar image
Jeff Thomas asked ·

Call Logs: how to identify calls that are forwarded to cell phone?

When Ring Central forwards a call to my cell, It shows the original number of the caller. Soince I get personal and business calls on my cell, I'd love to know if there is a way to identify calls to my call that are routing through RingCentral without answering it. Does anyone know if that can be done? I know that I have the option of pressing 1 to answer the call once it comes through but Id like to visually identify a Ring Central Call  through caller ID

Thanks!
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Simply go to the Call Handling and Forwarding section and then click on the "Incoming Call Information" menu selection. At the top of the dialog you will have a choice of having the Incoming Caller ID displayed or the Number Called displayed. If you select the Number Called, it should differentiate your personal calls from your business calls.
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Jeff Thomas avatar image
Jeff Thomas answered ·
Awesome- Thanks!
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