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brandon-scivolette1312 asked ·

Multiple Desktop App's for User?

RC Office

Each employee in our office has a wired connection to their Polycom desk phone, but they also have the RC desktop app for additional functionality, such as HUD. We are in the process of allowing some employees to work remotely, which means we need to install the RC desktop app on their laptop as well. If I recall correctly we can only install one desktop app per user, is that still the case? Is there any way I can accomplish a second desktop app since it is a second computer?
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kim answered ·
You can install the RC desktop on any and all computers, but it can only be registered to 1 PC per user at a time.  So if the user works remotely, then they will need go into: 

Settings > Phones & Numbers > select the Softphone > then  Deauthorize this computer .
Then logout and close on old PC and login to New PC.

This will need to be done every time the change computers. 
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brandon-scivolette1312 answered ·
Ah. Okay, that will work! I assumed it was set up like a license and only allowed to be installed once per user. Thank you for the answer!
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