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bergman avatar image
bergman asked ·

how do i make the click to call work in zoho?

Zoho and RC integration does not work for outbound calling.  I set up the phone bridge in zoho and it shows my RC softphone logged in and online but when I try click to call it just opens the monitor box and says it is ringing but the softphone never opens in the app.
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99999-operator110 avatar image
99999-operator110 answered ·
Hi Bergman,

Would you please log into your account, go to My Extension (top of page in orange) > select Phones & Numbers > Phones > Select the first SoftPhone > Select Deauthorize This Computer.  Once completed with the first SoftPhone, please select the second SoftPhone & Select Deauthorize This Computer.  Log out of your SoftPhone and log back in.
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