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Matthew McBride avatar image
Matthew McBride asked ·

Call Queue: individual users in/out of queue

Our company employs outside customer service reps who use a deskphone along with the RingCentral app for windows.  We currently have one group and thus, one queue.  Like your competitor, we would like the ability to allow each user (CSR) to log in and out of the queue without requiring Admin.

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99999-operator answered ·
Hi Matthew,

Have you tried toggling the "Accept Call Queue Calls" option in the softphone to set an agent/CSR's available/unavailable status?  This serves the same purpose as logging in and out of queue. 
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This works with Ring Group ?
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Operator is correct.  This will allow your users to not take queue calls by turning off "accept call queue calls". 
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