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bryan1234 avatar image
bryan1234 asked ·

Forwarding to another extension, it is possible?

I'm trying to forward calls from one internal extension to another.  Neither of these extensions are attached to a digital line.  Is this possible?  If not, then why?  It seems to be a very basic feature that should be available.
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
Hi Bryan, explain further what you are trying to accomplish.  If the extensions are not tied to a digital line, whay type of call are you forwarding to and from.

Explain what you would like to do and maybe there is another way

Thanks

Chuck
Certified RC Installer
chuckfuscone@gmail.com
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bryan1234 answered ·
Most of our staff aren't tied to DL's.  They use smartphones with their extension number.  

So when one of the staff is on vacation, their calls need to be forwarded to another employee's extension. Currently I've been just inputting the cell number of person the calls need to be forwarded to.  But this isn't ideal because it circumvents the call routing that the "destination" extension already has in place.  

I've tried forwarding (in call handling and forwarding) using our main line, *, then the extension, but that generates the error "Forwarding phone number cannot be the same as your account number or any additional numbers. Please go to Call Handling and Forwarding and remove the number"......



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kim answered ·
Bryan, you can only forward to another users device not virtual extension. 



Only Ext's with Devices assigned to it will be an option to fwd. 


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kim answered ·
You can setup an Advanced Rule under the User's extension for "Called Number" (main number + ext) to fwd during user's vacation. 
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