question

walker1 avatar image
walker1 asked ·

"Call not Sent" Message Using the Ring Central App on Samsung S6

I use Ring Central in the US.  I really like the service; however, one issue that I've had since upgrading my cell phone (to a Samsung S6) five months ago is that I cannot use the native dialer on my phone if I have the Ring Central app on the phone.  I can dial out using the Ring Central app, but if I use the native dialer, I receive a "Call not sent" message.  If I dial through the Ring Central app, it works fine, but I don't want my work number showing up for personal calls.

When I remove the Ring Central app, the native dialer on the phone works fine.  When I re-install the app, the problem reappears.  Has anyone been successful in resolving this problem?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered ·
Hello Walker,  

Our engineers are working on this. Please open a case to report your issue and in your case notes reference:  AB-18486  

Open a Case
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image
kim answered ·
Please see THIS related post. 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

walker1 avatar image
walker1 answered ·
Thanks.  Like Daniel (in the referenced post), the call usually will go out if I dial the number twice. 

FYI, the case no. for my submission is 04013793.  
2 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

I looked into that case...that case is for Choppy Call quality issues.  Did you give me the right case number? 

Regarding the choppy audio see HERE.
0 Likes 0 · ·
My mistake...I was looking at the wrong case number! Will follow up with yours now. 
0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces