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miller12 asked ·

Caller Id differs from phone to desktop

All incoming calls on my desktop show the same incoming number, while my phone displays the caller's actual number.
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mike answered ·
We'll need to gather a few details to help troubleshoot this. 

First, go got the Call Handling and Forwarding page and click the Incoming Call Information link. You'll get the screen below. Take a look at the options in the red box, and mouse over the information circles which the arrows are pointing to. You'll see a description for each setting. 

Please reply back and let us know if this helps. If you are still stuck, let us know the phone number that you are logging in with, the serial number of the desk phone, (is the phone from RingCentral, or is it a 3rd party phone?),  and what number's you are seeing on the displays of the softphone and deskphone.   This has been changed to a private conversation so you can post details. 

Mike 

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